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SkyTrak iPad app crashing after iOS update to 13.3

 
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neil.campion@gmail.com
United Kingdom
Joined: 04 Nov 2016
Posts: 3

PostPosted: Wed Jan 08, 2020 4:07 pm    Post subject: SkyTrak iPad app crashing after iOS update to 13.3

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Anyone experiencing this?

1) Platform iPad
2) Model iPad Air 6
3) OS version iOS 13.3
4) When does it crash: immediately upon clicking into practice mode or any other launch instance
5) It is solved by deleting the app and reinstalling? No
6) If so, does it happen again and when? All the time even after restart and reinstall. Works fine on iPhone XS
 
CustomerCareAdmin

United States
Joined: 11 Dec 2009
Posts: 9756
Moderator
PostPosted: Wed Jan 08, 2020 5:05 pm    Post subject:

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neil.campion@gmail.com,

Please go into the settings and let us know what the model number is for that iPad.
Also, when did you start having issues? Have you always used this iPad with the skytrak?

You can also call into UK support at 08008830505
neil.campion@gmail.com
United Kingdom
Joined: 04 Nov 2016
Posts: 3

PostPosted: Wed Jan 08, 2020 5:38 pm    Post subject: Hi

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It’s an A1893. I’ll try the customer support on Friday but can you remove my contact details from your post please.
neil.campion@gmail.com
United Kingdom
Joined: 04 Nov 2016
Posts: 3

PostPosted: Fri Jan 10, 2020 3:37 pm    Post subject:

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CustomerCareAdmin wrote:
neil.campion@gmail.com,

Please go into the settings and let us know what the model number is for that iPad.
Also, when did you start having issues? Have you always used this iPad with the skytrak?

You can also call into UK support at 08008830505


Hi, again. Please remove my email details for these posts. It’s against GDPR to use my details in such a way.
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